Assign technicians with fewer clashes
Bring the information together so it is easier to find and act on.
AURTIV products / Field Service & AMC Management
SERVICE BUSINESSES / EQUIPMENT SUPPORT / AMC
Field service & AMC
AURTIV Dispatch
Every ticket needs an owner.
Every visit needs a record.
Connect your field work.
Bring customers, installed equipment, technicians, service visits and AMC coverage into one service-company workspace.
Explore your AI Copilot View Field Service & AMC Management plans from ₹999/monthTry free for 15 daysYour company workspace. Your team’s own AURTIV login.
Field service & AMCAURTIV Dispatch
BUILT FOREquipment service providersAMC service businessesField support coordinatorsAlready a customer? Sign in ↗︎
FROM DAILY WORK TO YOUR NEXT MOVE
Keep every service promise moving.
Give dispatchers, technicians and customers a clear path from a reported problem to an approved service record.
STEP 01 / A SHARED WAY OF WORKING
Ticket & SLA
Keep the starting record, its owner and its next action together. Your team can work from the same context.
WORKFLOW SNAPSHOTSample data
See where work stands.
One view of the stages your team manages.
Ticket & SLA
16
Technician assignment
12
Visit & checklist
8
Signoff & renewal
5
Illustrative records by stage. This is an example, not live customer data or a performance claim.
Keep service evidence with the job
Use structured stages, ownership and review points to keep work moving.
Make AMC renewals easier to follow
Use the records you already capture to plan your next action.
WHAT A MORE CONNECTED DAY CAN LOOK LIKE
Less searching.
More clarity about the work.
A focused workspace helps your team refer to the same records and understand the next step. Here is where the product can make a practical difference.
Keep service context together
Link the customer, installed equipment and service ticket.
Coordinate technician visits
Active appointment checks help avoid overlapping visits for one technician.
Retain the completion record
Closing a service visit requires a written report.
HOW THE WORK CONNECTS
One workflow.
A clearer path forward.
Follow a typical journey through the product. Each stage gives the next person useful context instead of another disconnected update.
Register the customer & asset
Save the site, installed equipment and service context.
Open the service ticket
Capture the priority, equipment and any applicable AMC.
Assign the visit
Choose a technician and non-conflicting time range.
Close with a report
Record the work performed and complete the ticket.
EXPLORE THE FEATURES
Understand what it does.
See how it helps.
Select a feature to explore what your team can do, why it matters and an everyday example. Optional modules are agreed as part of your subscription.
FEATURE 01INCLUDED WORKFLOW
Know what the visit is about.
What your team can do
Maintain customer contact/site records and installed equipment with model and serial references.
How it can help your business
The coordinator can review the right asset before assigning work.
- Customer contacts and site address
- Customer-owned equipment
- Model and serial references
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A support customer’s installed pump is registered with its model and serial number.
FEATURE 02INCLUDED WORKFLOW
Allocate people with useful context.
What your team can do
Register technicians with specialty and active status, then use the directory when planning service work.
How it can help your business
Scheduling can refer to a maintained team register instead of unstructured names.
- Technician codes and names
- Specialty labels
- Active/inactive availability
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A coordinator selects an active technician with the relevant recorded specialty.
FEATURE 03INCLUDED WORKFLOW
Keep the request and its next stage visible.
What your team can do
Create tickets with priority, customer, optional equipment and contract coverage. Track new, scheduled, in-progress and completed stages.
How it can help your business
The service team can review outstanding requests and their current stage.
- Priorities and asset context
- Recorded ticket stages
- Service notes and events
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A new equipment issue becomes a ticket linked to the customer’s installed asset.
FEATURE 04INCLUDED WORKFLOW
Plan a visit without double-booking a technician.
What your team can do
Schedule a technician time range for a ticket. The product checks active scheduled/in-progress overlaps for the same technician.
How it can help your business
Coordinators can detect conflicts before confirming a second visit.
- Technician and time allocation
- Active visit overlap checks
- Upcoming visit visibility
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎An overlapping visit is rejected so the coordinator chooses a different slot or technician.
FEATURE 05INCLUDED WORKFLOW
Finish the job with a useful record.
What your team can do
Write the completion report and optional parts-used notes. Ticket events retain the path through creation, scheduling, progress and closure.
How it can help your business
The customer’s next service request can be understood with a past-work record.
- Written completion report
- Parts-used text notes
- Retained ticket event history
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎The technician records the inspection and action taken before marking the service complete.
FEATURE 06INCLUDED WORKFLOW
Keep coverage dates easy to review.
What your team can do
Record customer- or asset-specific contracts, coverage dates and included visit allowances. Review upcoming expirations; renewals are created manually.
How it can help your business
The team can review recorded coverage before planning a covered visit.
- Customer or asset coverage
- Recorded dates and visit allowance
- Upcoming expiration review
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A coordinator checks that the visit falls within the selected AMC’s dates.
FEATURE 07OPTIONAL MODULE
Review workload and approaching renewals.
What your team can do
Optional manager reports summarise ticket volumes, team workload and upcoming contract expirations.
How it can help your business
Managers get a common review point for service coordination.
- Ticket volume summaries
- Team workload review
- Contract expiry reporting
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎The service manager reviews upcoming expirations while planning next month’s customer conversations.
Examples are illustrative. Feature availability follows the enabled modules and permissions in your company workspace.
ILLUSTRATIVE BUSINESS WALKTHROUGH
A service request with context from start to finish.
An illustrative equipment support visit shows the connected workflow.
Map your own workflow with AURTIV ↗︎Find the customer and their installed equipment.
↓Open the ticket with priority and applicable AMC.
↓Assign an available technician to a suitable time.
↓Complete the visit with a written service report.
FROM SCATTERED WORK TO SHARED CONTEXT
What changes
in the everyday?
The aim is to make information and ownership easier to follow. These examples compare a common way of working with the supported product workflow.
A COMMON STARTING POINTWITH AURTIV FIELD SERVICE
Equipment details scattered across files
Customer-owned asset records connected to tickets.
Technician visits allocated through calls
Scheduled visits with same-technician overlap checks.
Completion known only to the technician
A written visit report and retained service event history.
ACCESS THAT FITS THE WORK
One company.
Different responsibilities.
Your team signs in with its own AURTIV accounts. Product records are scoped to the company, and roles determine which workflows each person can use.
Administrator
Manage the service business workspace and team access.
Manager
Configure customers, assets, technicians and AMCs; review enabled reports.
Service operator
Manage tickets, visits, notes and completion; directories remain manager-controlled.
Viewer
Read permitted service records without modification.
Private account activationCompany-scoped recordsRole-based accessAgreed modules & user allowance
AURTIV AI Copilot · Included in your workspace
Ask about your service tickets, technicians and AMC renewals.
Get answers from your own data.
In your signed-in field service workspace, AURTIV AI answers supported operational questions using your company's saved dashboard totals. It is read-only, restricted to the information your staff role is allowed to access, and cannot access another company's records.
- 01 / WORKSPACE METRIC
Open service tickets
Find the count of currently open service jobs.
EXAMPLE QUESTION“Show open service tickets” - 02 / WORKSPACE METRIC
Overdue work
See how many service jobs are marked overdue.
EXAMPLE QUESTION“Show overdue service tickets” - 03 / WORKSPACE METRIC
AMC renewals
Check the number of maintenance contracts renewing within 30 days.
EXAMPLE QUESTION“Show AMC contracts renewing within 30 days”
Only your companyAnswers use your authenticated workspace, never a different customer's data.
Type or dictateUse the microphone on supported browsers, review the transcript, then tap Ask.
Permission-aware totalsOnly approved aggregate metrics. Some totals require manager roles or optional modules.
Privacy by design: Service summaries only. Do not enter technician phone numbers, customer contacts or private site records. No unrestricted record searches, payment actions, or automatic changes. Browser voice recognition may use Cloudflare speech processing.
Sign in to try AURTIV AICORPORATE SUITE · INDUSTRY BUSINESS STACK
Field Service & AMC Management.
More business, connected.
Start with your industry workspace and add the business applications your team needs. HR appears once. App permissions and workspace limits remain explicit.
Shared HR + recommended apps for Field Service & AMC Management
Explore individual features and component prices
AURTIV DeskManage support tickets and team assignment.Explore features & pricing ↗︎AURTIV ProjectsCoordinate maintenance projects and team tasks.Explore features & pricing ↗︎AURTIV FinanceRecord business invoices and expenses.Explore features & pricing ↗︎AURTIV CRMTrack new service contracts and prospects.Explore features & pricing ↗︎Human Resources ManagementManage employee records, leave and attendance without claiming automatic cross-app payroll sync.Explore features & pricing ↗︎
PROMOTIONAL SUITE PRICES
Choose your stack.
Published Suite prices are discounted from component list prices. Annual billing adds 20% savings against the Suite monthly price, with 12 months paid upfront.
01 / ESSENTIALS
Essentials
4 included products · Launch tier in each app
₹2,599/ month
₹2,599 billed monthly
Component list total ₹3,296/mo · Suite saving 21.1%
Annual: ₹2,079/mo equivalent · ₹24,948 upfront
- ✓Field Service & AMC ManagementIndustry core software · 3 staff accounts
- ✓Human Resources ManagementEmployee directory, leave and attendance · 3 staff accounts
- ✓AURTIV DeskBusiness application · 3 staff accounts
- ✓AURTIV ProjectsBusiness application · 3 staff accounts
Per company workspace, + applicable GST. Core staff allowance: 3. Each app’s allowance is shown above; seats are not added or pooled. Custom usage and onboarding are quoted separately.
Request Essentials bundle ↗︎Compare bundle ↗︎02 / GROWTH
Growth
5 included products · Growth tier in each app
₹6,099/ month
₹6,099 billed monthly
Component list total ₹8,195/mo · Suite saving 25.6%
Annual: ₹4,879/mo equivalent · ₹58,548 upfront
- ✓Field Service & AMC ManagementIndustry core software · 8 staff accounts
- ✓Human Resources ManagementEmployee directory, leave and attendance · 8 staff accounts
- ✓AURTIV DeskBusiness application · 8 staff accounts
- ✓AURTIV ProjectsBusiness application · 8 staff accounts
- ✓AURTIV FinanceBusiness application · 8 staff accounts
Per company workspace, + applicable GST. Core staff allowance: 8. Each app’s allowance is shown above; seats are not added or pooled. Custom usage and onboarding are quoted separately.
Request Growth bundle ↗︎Compare bundle ↗︎03 / COMPLETE
Complete
6 included products · Operations tier in each app
₹13,299/ month
₹13,299 billed monthly
Component list total ₹18,994/mo · Suite saving 30%
Annual: ₹10,639/mo equivalent · ₹1,27,668 upfront
- ✓Field Service & AMC ManagementIndustry core software · 20 staff accounts
- ✓Human Resources ManagementEmployee directory, leave and attendance · 20 staff accounts
- ✓AURTIV DeskBusiness application · 20 staff accounts
- ✓AURTIV ProjectsBusiness application · 20 staff accounts
- ✓AURTIV FinanceBusiness application · 20 staff accounts
- ✓AURTIV CRMBusiness application · 20 staff accounts
Per company workspace, + applicable GST. Core staff allowance: 20. Each app’s allowance is shown above; seats are not added or pooled. Custom usage and onboarding are quoted separately.
Request Complete bundle ↗︎Compare bundle ↗︎INR list prices effective 3 November 2026, excluding GST. Annual billing is paid upfront. Suite discount targets are 20% / 25% / 30%; exact savings vary with rounded published prices. No automatic charge, external messaging or unlimited AI. Access depends on app permissions; supported cross-app links are configured explicitly.
EXPLORE WHAT IS AVAILABLE
Less searching. More understanding.
The tools behind Field Service & AMC Management, grouped around the work they help you do. Availability depends on your plan, enabled modules and role.
Your core workspace
- Customers & sites
- Installed equipment
- Technician directory
- Tickets & field visits
- AMC contracts & renewals
- Service operations reports
Service delivery
- Customer sites and installed equipment
- SLA review, preventive maintenance and AMC renewals
- Technician availability and time off
- Job checklists and spare-parts ledger
Customer approvals & field records
- Versioned customer quote approval
- Staff-captured service consent and report signoff
- Printable service reports
- Browser-local drafts with explicit online submission
- Scoped customer portal
Adapt the workspace to your business
- Typed custom fields for workspace details and permitted records
- Industry-specific starter fields that you can extend
- Reviewed CSV updates to existing custom details, up to 20 rows per batch
- CSV-assisted entry into supported business forms
- Review document details before filling supported business forms
- Cloudflare document extraction with your account AI allowance
Shared account essentials
- Private company or organization workspace
- Role-aware access and private file uploads
- Read-only Business Agent for permitted questions
- Customer-visible usage and renewal details
- Configurable seat, document, record and AI allowances
- Password login, Google sign-in and account recovery
Choose the capabilities your team needs during onboarding. Payment records do not verify online payments. External messaging, device connections and regulated or certified compliance workflows require a separately agreed scope.
TRANSPARENT SOFTWARE SUBSCRIPTIONS
Field Service & AMC Management pricing
Service visits, equipment and maintenance contracts. Monthly and annual options, with a dedicated company workspace.
Annual billing saves approximately 20%.
15 DAYS ON US
Request free trial Start a free 15-day trial.
Explore core Field Service & AMC Management workflows with up to 3 team accounts. No credit card, no automatic charge. Verify your email to start a private 15-day trial (UTC calendar days, start date included). Access ends when the trial expires unless you agree to a paid plan.
Launch
Up to 3 staff accounts
₹999/ month
Annual: ₹799/mo equivalent · ₹9,588 paid yearly · Save ₹2,400/year
Discuss Launch plan- Customer sites and asset registers
- Technicians, tickets and scheduled visits
- AMC contracts and renewal dates
Popular choice
Growth
Up to 8 staff accounts
₹1,999/ month
Annual: ₹1,599/mo equivalent · ₹19,188 paid yearly · Save ₹4,800/year
Discuss Growth plan- Customer sites and asset registers
- Technicians, tickets and scheduled visits
- AMC contracts and renewal dates
- Optional service operations reports
- More office and field accounts
Operations
Up to 20 staff accounts
₹3,499/ month
Annual: ₹2,799/mo equivalent · ₹33,588 paid yearly · Save ₹8,400/year
Discuss Operations plan- Customer sites and asset registers
- Technicians, tickets and scheduled visits
- AMC contracts and renewal dates
- Optional service operations reports
- More office and field accounts
- Larger service team allowance
Indicative launch prices in INR, excluding applicable GST. Annual plans are paid upfront. One company workspace per subscription. Module entitlements and team limits are agreed at provisioning; onboarding, migration, additional users and custom work are quoted separately. No self-service checkout or automatic billing.
START WITH YOUR REAL WORKFLOW
A focused pilot.
A practical first step.
We agree the product fit, enabled modules, user allowance and onboarding scope before rollout. Start with a small group and a workflow you can review.
Define the starting point
Walk through your process with AURTIV. Confirm that the product’s current capabilities fit the workflow and agree what a useful pilot should show.
Prepare the workspace
AURTIV provisions the company and administrator account. Prepare the relevant directories and opening records, then activate the team’s accounts.
Run, review & improve
Work through representative scenarios, review permissions and help the team adopt the process. Agree any continuing support or separately scoped improvements.
CLEAR FROM THE START
Questions about
field service?
Know the product’s current scope before deciding how it fits your business.
Product privacy notice ↗︎Does it track a technician’s live location?+
No. Visits are scheduled and updated by staff. Live GPS, geolocation and attendance validation are not included.
Will AMCs renew automatically?+
No. The product shows recorded coverage and upcoming expiration information. Create a new contract when a renewal is agreed.
Does logging parts reduce spare-parts inventory?+
Use the spare-parts stock workflow to record consumption and review its ledger. Free-text visit notes alone do not move stock.
How does our team sign in?+
AURTIV provisions your company workspace and administrator account. Users receive private activation links, choose their passwords and sign in directly to the product. They do not need a separate external CRM or AI account.
What will the subscription and onboarding cost?+
We agree product modules, user allowance, access term and any onboarding or support services before purchase. Start with a conversation about your workflow and pilot needs; no price or performance guarantee is assumed.
What is outside this release?+
Available workflows include technician time off, spare-parts stock records, customer quote approval, service checklists, staff-captured signoff and printable reports. Browser-local drafts are submitted explicitly when online. Live GPS, full background offline synchronization, certified e-signatures and payment processing require a separate scope.
YOUR NEXT STEP / AURTIV FIELD SERVICE
Bring us the workflow.
Let’s find the right fit.
Tell us what your team does today, where information gets lost and what you want to improve. We’ll help you review the product and define a useful starting point.
Inside Field Service & AMC Management
Understand the system.
See how it helps.
Give dispatchers, technicians and customers a clear path from a reported problem to an approved service record. Explore the operating flow, application architecture and access controls behind the workspace.
- STEP 01Ticket & SLACapture the starting information in the relevant workspace records.
- STEP 02Technician assignmentCoordinate the people, resources and next actions using the enabled modules.
- STEP 03Visit & checklistRecord progress and review the work within your assigned permissions.
- STEP 04Signoff & renewalUse permitted reports and records to review the outcome and next steps.
Assign technicians with fewer clashes
Relevant capability area: Service delivery. Customer sites and installed equipment. SLA review, preventive maintenance and AMC renewals.
Keep service evidence with the job
Relevant capability area: Customer approvals & field records. Versioned customer quote approval. Staff-captured service consent and report signoff.
Make AMC renewals easier to follow
Relevant capability area: Adapt the workspace to your business. Typed custom fields for workspace details and permitted records. Industry-specific starter fields that you can extend.
How is this application structured?
The browser workspace presents the enabled Field Service & AMC Management modules. Requests go to application APIs on Cloudflare Workers, where the signed-in account, company scope and product permissions are checked. Structured business records are stored in D1; supported private file workflows use R2. A shared platform does not mean shared access to another company’s records.
Subscription, role and module access determine which functions a user can use. Linked Corporate Suite applications require the relevant access and supported integration; they are not automatically included in every product plan.
How are company records and user access protected?
Protected API routes apply company and role checks on the server. Session cookies use HttpOnly and SameSite restrictions, with the Secure flag on HTTPS. Write operations use origin and CSRF checks, and API responses use no-store cache controls. Administrators should assign only the access each person needs and remove accounts when access is no longer required.
These are implemented application controls, not a guarantee of security or a compliance certification. Your deployment configuration, data handling, staff practices and recovery requirements also need review.
How should we use AI and reports responsibly?
Use the product’s permitted reports and supported read-only Business Agent questions to understand company records. Available sources depend on your role and enabled features. AI outputs should be checked against the underlying records, especially before financial, legal, health or other consequential decisions.
A model’s explanation does not itself authorise a business change. Product actions and approvals remain in their supported workflows. Confirm AI processing requirements before entering sensitive information, and keep public demonstration workspaces limited to fictional data.
What should we confirm before a rollout?
Walk through your actual ticket & sla to signoff & renewal process. Confirm the modules, roles, import requirements, data retention, supported integrations and support coverage. Test representative scenarios in a suitable workspace and agree who owns onboarding and ongoing administration.
Expected benefits depend on the quality of your records and adoption by your team. Use the existing product scope and pricing details on this page to agree the fit; specialist regulatory, accounting or clinical requirements need separate assessment.